Muzaffar Ahmed CV for Banking Operations Manager Sample Resume With Objective (2023)

Posted on: 2017-09-15


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Career Objectives:-

To seek an “Area Operations Manager/Audit Manager position with a reputed Banking Organization, where I can utilize my abilities and skills, gained through + years of banking operations experience, to implement policies/procedures and enforce controls related to compliance & banking operations.


  • Branch Banking
  • Operations
  • Compliance
  • Accounting
  • Customer Services
  • Audit

Professional Experience:-

Faysal Bank Ltd.,

Area Operations Manager April to-date

Job Description (JD) includes managing Operational assignments/activities of branches but not limited to under mentioned activities as Bank’s Management may entrusted, to investigate/enquiries like complaints resolutions, fraud investigation and implementation of upgraded version of CBS at branches etc.

Responsibilities & Key Achievements:-

  • Leading administration, processing and operations in the Department and ensuring high level of operational efficiency and accuracy, and complying with regulatory guidelines and requirements
  • Review and continuously fine-tune all existing operational SOPs and incorporate changes, where necessary, to reflect proper control and regulatory requirement are in place
  • Ensuring relevant risk control and internal operations control for timely reviewing and suspicion/incidents timely reporting
  • Monitor the proper status of all activities in the Department and prepare regular and ad hoc management report for review
  • Continuous review and make recommendations to streamline processes/workflows to improve cost effectiveness and work efficiency
  • Risk & Control Self-Assessment (RCSA) review of branches (Branch Operations) in lines with Bank’s SOP/policies& SBP (Central Bank of Pakistan) directions
  • Close coordination with respective Branch Operations Managers to monitor the pre/post internal/external audit remedial action plans
  • Close contact with respective Branch Operations Managers to achieve full compliance of Prudential Regulations, Standard Operating Procedures and relevant Policies
  • Establish and develop effective working relationship between Branches and other supporting units of the Bank.
  • To visit assigned Branches and ensure Operational requirements are being meticulously followed. Any non-compliance observed should be communicated to the respective Branch Management with a deadline for rectification and onward confirmation
  • Highlight training needs for Branch(es) Operations staff
  • Maintain a list of potential candidate within the Bank for Operations Managers to fill vacant positions
  • Monitoring of process efficiencies in Branches and identify process improvements on an ongoing basis
  • Provide necessary guidance to Branches on all Operational issues
  • Maintain and update Branch Operations related data and ensure confidentiality of same
  • Successful execution of all other assignments, given by respective Regional Operations Manager / Head of Operations Support / Head of Retail Banking
  • To monitor post internal audit remedial action plans prepared for rectifications
  • Training & Grooming of Ops Managers
  • Surprise visits of assigned branches and provided feedback for areas required improvement
  • Successfully managed all un-reconciled suspense accounts and outstanding matters, cost controls and resultantly the area succeeded in reducing the % of audit objections as compare to last period of audits
  • There is about Operational staff in my area branches, So to determine their efficiency, effectiveness, provision of at the job training, effectively time management, determination of TNA and communication this effect to L & D
  • Immediately after taking over my new position, I initiated a detailed analysis of all area branches in terms of team work, service gaps, lack of backups, and particularly the overall performance of last year.
  • Providing feedback to branches w.r.t. KYC reviews, Event Driven Review/Periodic Reviews of clients after reviewing various MISs from knowledge Manager

Faysal Bank Ltd.,

Manager Operations, Sahiwal-Pakistan Jan. to Mar.

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Responsibilities & Key Achievements:-

Efficiently and effectively managed and supervised all operational functions of the branch in line with the applicable rules, procedures and controls resultantly achieved B+ audit rating during my tenure as Branch Operations Manager.

  • Managed, supervised and handled day-to-day branch operational functions related to areas of Cash, review GL, Suspense Accounts, FDRs, Lockers, ATM, General Services, Communications and Security
  • Review of all critical system reports
  • Joint custodian of vault and safes including numbered stationery
  • Reporting and coordination with Head of Centralized Operations for adherence to and development of FBL SOPs
  • Positive internal audit rating with low incidents of audit observations
  • Complete adherence to FBL’s SOPs and its periodic review for suggesting changes in policies and procedures
  • Full compliance with SBP and other regulatory requirements (including account opening, KYC, AML and customer complaints, etc.)
  • Proactive participation in internal control reviews of other branches as assigned on monthly basis
  • Ensured satisfactory level of internal controls are maintained in the branch
  • Enhancement of staff skills through training and job rotation as per HR training policies
  • Optimization of staff productivity
  • Ensure high morale and low turnover of staff
  • Educate the staff regarding operational controls and procedures
  • Backup of Branch Manager
  • Timely submission of all management reports to Area Office/Head Office
  • Ensured proper controls and checks are in place and stringently followed (including proper segregation of responsibilities/authority and system access rights)
  • Desired cost efficiency to be maintained
  • Timely rectification of audit observations and plans thereof to avoid repetition of the same
  • Improve service standards of the branch to achieve low incidence of complaints related to service issues from customers
  • Promptly respond to/act on all queries/instructions received from Area Office/Head office

National Bank of Pakistan,

SME Relationship Officer Oct. - Jan

Following activities performed while serving as SME Relationship Officer but not limited to:-

  • Handling Credit portfolio of the Branch
  • Handling litigation affairs of the Branch
  • Preparation of Credit Proposals
  • Preparation of Monthly, Quarterly, Annual Statement To be submitted to Head /Office, Karachi

National Bank of Pakistan,

Branch Manager, Sahiwal-Pakistan Feb. - Oct.

Following activities performed while serving as Branch Manager but not limited to:-

  • Deposit mobilization and sale of ancillary products to achieve assigned sales targets on a monthly basis
  • Regular Customer visits to deepen existing relationships, hence strengthen the KYC (Know your Customer)
  • Created customer awareness on new products/services being introduced by the bank
  • Devise sales strategy keeping in view market dynamics with a view to maximize branch business
  • Continuous review of processes and resources to ensure that service targets are met
  • Review of systems and controls on a regular basis, identifying bottlenecks and control weakness with a view to achieving improvements in coordination with Operations Support, IT & Compliance.
  • Actively involved in internal and external branch audits with a view to achieve good ratings

National Bank of Pakistan,

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Branch Operations Manager, Sahiwal-Pakistan Feb. - Feb.

Following activities performed while serving as Operations Manager but not limited to:-

  • Manage all operations of the Branch by implementing Standard Procedure Manual (SPM), State Bank of Pakistan (SBP) Prudential Regulations, Core Principles and all applicable rules & regulations
  • Maintain high level of Customer Service Standards in the Branch with particular emphasis on cash counter
  • Ensure that check and control systems are in place
  • Maintain a zero complaint environment in respect of collection of utility bills, collection / receipts of Govt. Revenues, Pension and salary payments to Govt. and other employees in particular and other customer services area.
  • Permission to open new Bank accounts.
  • Preparation, implementation and monitoring of Branch’s Expense Budget
  • Approval of expenses within delegated authority/approved budget
  • Proper operations of lockers, safe custody of articles and other services provided to Bank’s customer.
  • Maintenance of Branch Books in accordance with prescribed procedures.
  • Deduction/ recovery of service charges as per Bank’s SOC.

National Bank of Pakistan,

General Banking Officer, Sahiwal-Pakistan May -Feb

  • New A/C Opening
  • Calculation of Profit of Fixed Deposit
  • Application of Zakat on Saving Deposit A/C’s
  • Maintenance of Various Books of A/C’s which includes Days books, Cash Books, General Ledger & relevant books
  • Assist Operations Manager for preparations of audit works
  • Demand Finance Gold Financing

Personal Details

  • Name: Muzaffar Ahmed
  • Date of Birth: th July
  • Marital Status: Married
  • Number of Dependents:
  • Languages Known English, Urdu, Punjabi (bi-lingual)

Academic Qualification

  • MS-Banking & Finance

Comsats Institute of Information Technology, Virtual Campus, Islamabad


  • Master of Business Administration: Financial Management

Allama Iqbal Open University, Islamabad, Pakistan

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  • Bachelor of Commerce (B.Com)

Bahuddin Zakria University, Multan, Pakistan

  • Diploma in Commerce (D.Com)

Punjab Board of Technical Education, Lahore, Pakistan

  • Matriculation

Board of Intermediate & Secondary Education, Multan, Pakistan

Core Banking Systems

Proficiency in working at World renowned Core Banking System’s i.e

  • “Symbols .” at Faysal Bank Ltd., Pakistan.
  • “TCSS” used by “Royal Bank of Scotland, (Pakistan Operations), after acquisition of RBS by Faysal Bank Ltd.
  • Electronic Banking Systems, (EBS) at National Bank of Pakistan

Courses Attended

  • Months Basic Induction Course
  • Various trainings on NBP products e.g. NBP Advance Salary, NBP Karobar, KYC
  • e CIB
  • Preparation of Credit Proposal for SME and Commercial Borrowers
  • Prudential Regulations
  • SME’s Cash Flow
  • KRI, CSA, & Compliance trainings


  • Performance Award for the Year as an “Credit Officer” from NBP’s President
  • Appointed as “SME Relationship Officer” at District Courts Branch, Sahiwal
  • For two consecutive year, FBL, Sahiwal Branch obtained “B+” audit rating

Interest & Activitiestie

  • Represents University, Multan Board & Punjab Hockey teams

Muzaffar Ahmed CV for Banking Operations Manager Sample Resume With Objective (1)

(Video) Improve Your Resume: Best Practices


What is a good objective for a resume operations manager? ›

To be a successful leader in operations management where I can utilize my potential and capabilities to achieve the organizational objectives and seize the opportunities for professional development.

What should be the objective in bank for resume? ›

Banking objective statement examples
  • "Passionate and diligent individual seeking an entry-level role with Lizer Investments. ...
  • "Dedicated banking professional with more than 10 years of experience at Town Banking Solutions, providing excellent customer service and high-quality financial offerings to consumers."

What are the roles and responsibilities of an operations manager in bank? ›

The operations manager likely oversees all transaction reports and ensures that a high degree of accuracy is maintained by the bank. They also work to ensure that procedures related to cash on hand totals, armored car pickups, facility maintenance, and other subjects are handled properly.

What are the five objectives of operations management? ›

(2007) describe five basic operations performance objectives which allow the organisation to measure its operations performance. The performance objectives are quality, speed, dependability, flexibility and cost.

What are the four objectives of operations management? ›

There are many objectives of operations management, but the most important ones are to create value for the customer and make a profit. Other goals include ensuring quality, maintaining efficiency, and reducing costs.

What is the objective of a bank manager? ›

The bank manager acts as the face of the branch and handles multiple responsibilities like: Hiring and training new employees. Developing strategies to accomplish sales goals. Establishing and maintaining a good relationship with new and existing customers and local communities.

What are some examples for objectives? ›

Examples of objectives include: I will speak at five conferences in the next year. I will read one book about sales strategy every month. I will work with a coach to practise my networking skills by the end of this month.

What are the four 4 responsibilities of operation manager? ›

In most businesses, operations managers oversee the big picture of their organization. They are responsible for managing processes, purchasing, accounting, human resources, inventory, and IT.

What are the 3 important qualities in an operation role? ›

At its core, the skillset needed for operations managers includes thinking analytically, communicating effectively, and executing efficiently.

What are the three most important roles of an operation manager? ›

Here's a look at some of the major roles and responsibilities of an operations manager.
  • Organizing events to increase staff motivation and engagement.
  • Analyzing data to calculate the cost-benefit ratio.
  • Locating problems in the company's supply chain through quality control checks.
12 Sept 2022

What is the role of banking operations? ›

In another sense, banking operations involves the practices and procedures that a bank uses to ensure that customers' transactions are completed accurately and appropriately. For example, if a customer wishes to purchase stock shares, the bank ensures that the money and the stock are ready to be traded.

What are the six direct responsibilities of operations managers? ›

Their direct responsibilities include managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy.

What are 2 of the roles of operations management? ›

Summary. Operations management involves managing the operations and processes of an organization. Some of the functions performed by an operations manager include supply chain management, product design, forecasting, quality control, and delivery management.

What is an example of an operational objective? ›

For example, the sales department might set an operational objective, which targets to raise sales revenue for the next several months. This encourages managers to predict what level of sales revenue will be in the future, and help them to budget better.

What are the 6 operational objectives? ›

The key objectives for operations are outlined below.
Environmental targets
  • Use of energy.
  • Proportion of production materials that are recycled.
  • Compliance with waste disposal regulations / proportion of waste to landfill.
  • Supplies of raw materials from sustainable sources.
22 Mar 2021

What are the six operations management objectives? ›

They are: cost, dependability, flexibility, quality, and speed. These five objectives have internal and external implications, which are usually matched. Each of the various performance objectives has several internal effects, but all of them affect cost.

What are the 7 main function of operational management? ›

We can distinguish seven main functions of operation management in the industrial enterprise: planning, scheduling, purchasing, controlling, quality control and inventory control. In each of those fields operations managers should conduct many decision affecting of-organization effectiveness.

What are the 3 objectives of management? ›

These objectives are Survival, Profit and Growth of an organisation.

What are the 3 types of objectives? ›

Types of Objectives
  • Cognitive.
  • Psychomotor.
  • Attitudes.
11 Sept 2018

What is a resume summary or objective? ›

A resume summary is a short description of your qualifications that explain why you're a good fit for the role. A resume objective is a brief statement that communicates your career goals, such as the type of job or industry you want to work in.

Should I put an objective on my resume? ›

An objective statement can get the attention of the hiring manager quickly and make it more likely that they'll read the rest of your application materials. The best time to use an objective statement on your resume is when you are changing into an entirely new career.

What are the main objectives? ›

Your objective is what you are trying to achieve.

What are the two main objectives of a bank? ›

Objectives of commercial banks are discussed below: 1) Making Profit : Commercial banks are established with the fundamental objective of making profit. 2) Medium of Exchange: Commercial banks introduce cheques, bills of exchange etc. as mediums of exchange.

What are the 10 areas of operations management? ›

The 10 decisions of operations management
  • Goods and services.
  • Quality management.
  • Process and capacity design.
  • Location.
  • Layout design and strategy.
  • Human resources and job design.
  • Supply chain management.
  • Inventory.
28 Jul 2021

What are the 3 types of operations management? ›

Types of operations management include operations and production efficiency, quality management, and inventory and supply chain management.

Is operations manager a high position? ›

The Operations Manager serves in a senior position and, as such, they are expected to have significant prior experience when applying for the position. While a small company may be seeking a minimum of 3 – 5 years of experience, larger companies may require a decade or more.

What is the ideal skills of an operations manager? ›

They should also possess strong motivational skills in order to effectively motivate their teams. Strong negotiation skills, organisational skills coupled with a sound awareness of internal and external customer needs are equally important.

What are the 15 essential operational management skills? ›

15 types of operational management skills
  • Technical proficiency. ...
  • Data processing skills. ...
  • Product development. ...
  • Risk analysis. ...
  • Strategic planning. ...
  • Budget management. ...
  • Staff management. ...
  • Decision-making skills.
15 Mar 2021

What are the 4 types of operations management? ›

The 4Vs – the 4 dimensions of operations are: Volume, Variety, Variation and Visibility. They can be used to assess all different types of business operations and understand how any why they operate, their key competitive strengths, weaknesses and different approaches.

What are the 5 most important banking services? ›

The 5 most important banking services are checking and savings accounts, loan and mortgage services, wealth management, providing Credit and Debit Cards, Overdraft services.

What are the qualities of a good operations manager? ›

5 Management Traits of an Operations Manager
  • An Operations Manager is Realistic. ...
  • An Operations Manager Looks for Efficiency. ...
  • An Operations Manager Focuses on Quality. ...
  • Operations Leaders are Effective at Supply Chain Management. ...
  • Operations Leaders Do Not Manage; They Lead.
28 Apr 2021

What are the 3 core functions of operations management? ›

Planning, organizing, and strategizing the daily operations and routine is the primary function of operations management. A well-planned implemented strategy can help in meeting the deadlines and production goals of an organization.

What are objectives give five examples? ›

Examples of objectives include: I will speak at five conferences in the next year. I will read one book about sales strategy every month. I will work with a coach to practise my networking skills by the end of this month.


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